Topstep draws 5 Trustpilot billing-error reports since Aug 27, one a $4,470 payout wired to another beneficiary

In this article

• What are Topstep traders reporting on Trustpilot?
• What happened to the $4,470 Topstep payout?
• Why do Topstep traders say they were charged twice?
• Can Topstep charge a card after you cancel?
• Has Topstep responded?
• Is Topstep a scam?
• Where does Topstep sit on the board?

Topstep's Trustpilot page is mostly five stars. Of the 71 reviews published between August 27 and September 5, 53 are five-star. But the 14 negative ones have picked up a theme the firm's account-ban complaints never had: money going the wrong way. Five reviewers in ten days describe a billing failure rather than a rule dispute. Two say a payment processor charged them a second time for accounts they had already paid for. One says the firm took money from a card on file with under 24 hours' notice to cover its own accounting error. One says a charge landed three months after they cancelled. And one says a $4,470 payout was marked "Funds Sent" on August 5, never arrived, and came with a wire confirmation naming a different beneficiary.

Topstep replied to one of the five.

What are Topstep traders reporting on Trustpilot?

The account-ban theme that put Topstep on our drama board in mid August is still there: about nine of the window's negative reviews are traders who say they were banned or accused of copy trading. That story is live and we are not re-reporting it. What is new is a cluster of five reviews about billing and payment handling:

• August 27, US: a duplicate charge from a "payment processor error" that pushed a bank account negative; bank statements sent, escalated to a supervisor, same answer.
• August 27, US: double charged "a month after purchases I had already made"; the reviewer says the firm denies it was a double charge and the card went over its limit.
• August 28, US: an accounting error the reviewer attributes to the firm, corrected by charging the card on file with under 24 hours' notice.
• August 31, Vietnam: a $4,470 wire payout, marked sent, that never arrived; the confirmation showed another person's name and account number.
• September 3, UK: an "unauthorized payment" taken from a business account three months after cancelling; the reviewer says they were told there would be no refund.

All five are Trustpilot-unverified reviews, the same footing as most of the page. Each incident and amount is the reviewer's account; Topstep has not given its side on any of them beyond one template reply.

What happened to the $4,470 Topstep payout?

This is the review that turns a billing gripe into a story. Per the reviewer (Vietnam, August 31):

• They requested $4,470 by wire on August 4. Topstep marked it "Funds Sent" on August 5.
• When support sent the wire confirmation, "the beneficiary name and account number on it were not mine."
• Their payout details on file had never changed, and earlier payouts to the same bank arrived without issue.
• By August 31, day 27, Topstep had told them the payment was "recalled" and they would have to wait for it to come back, with no date.
• They say the firm had not produced the MT103 or UETR for the transaction, although both were produced within days for a separate August 12 payout.
• Nobody would confirm in writing whether they get paid if the recall fails.

The reviewer's own tone is worth noting. Support, they write, "has been consistently polite." The complaint is not rudeness. It is that a payout marked sent on August 5 was, on their account, sitting in someone else's bank on August 31 while the cost of the error sat with them. The review had no firm reply when we captured it, five days after it was posted.

Why do Topstep traders say they were charged twice?

Two reviewers on the same day, August 27, describe the same mechanism: a payment processor charging again for purchases already paid.

• The first says the duplicate landed on a Wednesday, pushed the bank account negative, and that a supervisor gave "the same runaround canned response" after the reviewer sent bank statements showing no reversal had ever occurred.
• The second says the second charge came a month after the purchases, tipped a credit card over its limit, and that Topstep "deny that it's double charging."

The August 28 review reads as the other side of the same coin. That reviewer does not say they were charged twice; they say Topstep found an accounting error on its own side and made it good by hitting the card on file with under a day's warning. Two reviews from the week before the window, on August 21 and August 26, describe the same thing in more detail: retroactive charges of $860 and $400 that, per those reviewers, the firm attributed to a payment-platform problem months earlier. Neither of those is counted in the five, and neither carries a receipt here, but they are on the same public page and they point the same way. Whether the duplicate charges and the retroactive charges are one processor incident or several is not something the reviews can settle. Topstep has not said.

Can Topstep charge a card after you cancel?

One reviewer says it did. Per the September 3 review (UK), they tried Topstep in June, "didn't get on with there set up" and cancelled. Three months later, they say, an unauthorized payment was taken from their business account, and a staff member told them it would not be refunded.

We have not seen what the charge was for. A subscription that did not actually cancel, a retroactive correction like the August ones, or something else entirely would each look the same from the reviewer's bank statement. The review says only that the money left and was not coming back. If you have cancelled a Topstep subscription, the practical read is the boring one: check the statement.

Has Topstep responded?

Once, with a template. On August 31 the firm answered the "Payment Processing Errors" review: sorry the experience did not meet expectations, please email [email protected]. The duplicate-charge review posted 40 minutes earlier, the under-24-hours review, the misdirected-wire review and the post-cancellation charge all had no reply when we captured them on September 5.

The wider pattern on the page is striking. Topstep replied to 48 of the 71 reviews in the window, almost all of them five-star thank-yous. It replied to 1 of the 14 negative ones.

Is Topstep a scam?

No, and the reviews do not say so in any way we would repeat. Here is what they establish and what they do not.

What they establish: five people in ten days, in four countries, say Topstep's payment handling took or held money it should not have, and that the firm's first answer in each case was some version of wait or email us. One of them is a payout with a paper trail (a wire confirmation, an MT103 the reviewer says was not produced) that the firm has not addressed in public.

What they do not establish: that any of it was intentional, or that the money is gone. Processor errors are real, retroactive corrections are legal when the terms allow them, and a recalled wire can come back. The August 31 reviewer says as much: "I'll update this review if it gets resolved." That is the right frame for this story. It is a payments-operations story about a firm that is otherwise paying people, and it stays a story only until Topstep explains it. That read is ours.

Where does Topstep sit on the board?

Topstep's tier is re-scored nightly from the full sentiment and tracker picture. The firm's account-ban story from mid August is live at heat 2, and today's billing cluster is filed alongside it at heat 2 as a separate theme. Check the firm's page for its current standing. The open question we are carrying: does Topstep answer the misdirected-wire review, and does the $4,470 come back.

Links to firms in this article are affiliate links: FirmTiers earns a commission at no cost to you. Affiliate relationships never affect Drama or Pulse coverage, and a boost can't move a firm more than one tier.