trustpilot.com ↗ Tuesday, August 25

Alpha Capital retroactive rule change costs trader four 100K accounts

Trader says Alpha Capital Group rewrote its Max Allocation rule from a 400K-household/300K-per-asset size limit into a permanent per-asset trading ban across linked accounts, applied retroactively with no notice or grace period, voiding trades that complied with the rule as published when they were placed

Alpha Capital · Tuesday, August 25 · Receipts stay linked: the claim above carries its original post.

Firm response

No reply captured

No reply captured: a gap in what we could archive, not evidence of silence.

More mess

All drama →

trustpilot.com ↗Sep 22🔇 No reply captured

Alpha Capital: at least 4 reviewers since 09-05 name a max-risk rule, and one says his account was closed over a $28.45 floating loss

At least 4 Trustpilot reviewers since 09-05 name a max-risk rule; 2 say it breached or closed their accounts. MrViRuSs (UZ, 09-18) says a $2,500 account was closed over a $28.45 floating loss against a 1% ($25) cap, with balance and daily drawdown safe. Anel Arifi (XK, 09-12) says an account was breached under the Max Risk Rule and a 10-minute cooldown. He says he was never directly told of it, never got the 21 July email Alpha cites, and took a full refund. Italo Leonel (PE, 09-11) says a new cooldown or max-risk-per-asset rule makes scalping impossible. Alejandro Garcia (ES, 09-11) says a 1%-of-account limit cost him over $4,000 in withdrawals. The firm answered none of 120 reviews pulled.

A4 receipts

trustpilot.com ↗Sep 22🔇 No reply captured

Alpha Capital: at least 8 reviewers since 09-05 say a device, CID or IP flag hit an active account or payout; 5 say it ended their accounts

At least 8 Trustpilot reviewers since 09-05 say a device, CID or IP flag hit an active account or payout; 5 say it ended their accounts, and the other 3 say they were accused or denied a payout. Nazim Hussain (GB, 09-22) says he deleted a 5-star review after about 4 years, over 30,000 pounds spent and 3 payouts, when a payout went under review and his account was terminated over 9 device identifiers said to link to 2 other customer accounts. Eriaman (ID, 09-11) says the matched account was his wife's, inactive since 2024, same home and Wi-Fi. B t (NL, 09-17) says 4 devices were flagged while the MT5 ran via Traders Connect cloud infrastructure. The firm replied to 0 of 120 reviews pulled.

A4 receipts